Skip to main content

10 Simple Ways Make it Easier for Customers to Contact You

A toll-free number is no longer the standard way for customers to contact you. Customers are bombarded with choices in today's technology-focused world. If your business doesn't offer a method of communication that suits your customers' preferences, they may find another company that does.

Here are 10 tips to make it easy for ALL of your customers to get (and stay) in touch with you:
  • Consider offering a live chat support service option on your website that provides real-time, text-based conversation with someone who can quickly answer questions.

  • Use social media tools such as Facebook and Twitter to communicate with customers. Post helpful information in your stream, and encourage customers to ask questions and provide product feedback.

  • Provide interactive maps that allow people to customize directions to your location, as well as a photo of your building to make your business easier to find.

  • Include any helpful information that may save customers frustration when they try visiting you. For example: "XYZ Road is currently under construction -- please use ABC Street instead."

  • Create a Google+ page to share updates, promotions, links, and photos. This will make it easy for people to recommend your business, products, or services to friends and contacts, while at the same time helping you measure your followers' interactions.

  • When posting blogs, be sure to offer an area for comments and feedback, as well as contact information, in case the reader has questions.

  • Build trust with online customers by providing your company's physical address in addition to email, phone, fax, Skype, and support line info on your website's contact page. Add links to customer forums, your Facebook page, and your Twitter feed, as well, and consider offering a contact form as a convenience for customers.

  • Include, at minimum, your website info, company email, and toll-free phone number on every marketing piece you create, including letterhead, notepads, brochures, flyers, quotes, surveys, etc. Customers who desire additional information will often seek out your website's contact page.

  • Consider a mobile website designed for smart phones that makes it easy for users to find information about you, regardless of what device they are using.

  • Provide a clear call to action in direct mail, email messages, and other marketing pieces so readers know how to get in touch with you.
We encourage you to contact us anytime if you have questions or comments. We look forward to hearing from you!

Comments

Post a Comment

Popular posts from this blog

5 Print Marketing Pieces that will Woo Your Corporate Clients

Some of the most effective ways of communicating value don’t require looking up a website or downloading a mobile device teaser program. In fact, non-digital marketing activities win over corporate clients regularly without ever needing to be plugged in. Here are five of them. 1. Business Cards Yes, those traditional business cards are still winners. Business cards provide critical contact information and enough detail on how to connect with an organization quickly. Whether by email, text, phone, or mail, the info on a business card is powerful. People love business cards because they are easy to transfer, pack, save, and reference. In the corporate world, business cards still resonate. 2. Letterheads and Stationary In a day and age when so much communication happens by email and texting, the traditional letter stands out, even in a mail pile full of folders and generic material. Best used when conveying a personal connection, professional letterhead is loved by co...
3 comments
Read more

Share Your Brand Story to Create Distinct, Authentic Connections

In a noisy marketplace, businesses must work smarter to grab prospects and lock in loyalty. But the desire for relationship is mutual. According to Cheetah Mobile marketing director Josh Ong, customers don’t just want to buy, they want to buy into something: “Millennials are more likely than any other demographic to be brand loyal. But millennials don’t choose which brand to be loyal to at random, instead, they are highly attuned to the story that a brand tells, as well as the values that brand exhibits.” No one can resist a good story! Need proof? Here’s a fun brand story from eyewear retailer Warby Parker : Warby was founded as a rebellious upstart to tackle the problem of expensive eyewear because of a frustrating personal experience. During a backpacking trip, one of Warby’s founders lost his glasses. Since he was a broke grad student, he couldn’t afford to replace them, and he spent the rest of the semester squinting. By circumven...
Post a Comment
Read more

6 Winning Direct Mail Campaigns

Direct mail offers results that other channels just can't match. According to a recent study, direct mail has a response rate as high as 9% . However, there are always ways to engage your audience better and improve your mailers' effectiveness. These methods below catch your recipents' attention and increase the chances that they'll read and respond to your direct mail piece.  6 Winning Direct Mail Campaigns 1. Instill Curiosity with a Quiz Do you worry your direct mail envelopes are going in the trash unread? Take a page from Harvard Medical School's playbook. In a recent mailing to woo subscribers for their Harvard Heart Letter newsletter, they put a heart health quiz on the front. The answers to the three-question quiz were inside the mailer, giving recipients a reason to open. 2. Benefits, Not Features As marketers, it's so easy to get caught up in promoting all the neat features of your product. Your readers, however, don't care about th...
Post a Comment
Read more