Skip to main content

How to Use a Clear Call to Action to Convert Customers

"The maxim 'Nothing avails but perfection' may be spelt shorter: 'Paralysis.'"


(Winston Churchill)


Have you ever wondered how lion tamers keep wild cats nearly three times their size at bay?


While methods have evolved over the years, traditionally lions were subdued by three tools: a whip, a stool, and a handful of tasty snacks. While the whip or snacks make sense, perhaps you wonder why a stool was used (instead of a sword or a flame, for example)?


How can a small piece of furniture intimidate the king of all cats?


The truth is, the lion is not afraid of the chair, he's confused by the multiple points on its legs. Cats are single-minded creatures, and the bobbing points of the chair legs confuse the lion into a less focused state. When the lion loses its train of thought, it is distracted from the instinct to pounce on a weaker opponent. 


Muddled Communication Can Paralyze Your Prospects


Ever try to rush your kids through breakfast and get stuck at the cereal cupboard?


As they browse a shelf of eight boxes, they slump and groan: "There's nothing to eat!" What started as a hurry-up turns into a traffic jam. You vow that next time, you'll only offer toast and Cheerios.


When we don't give customers a simple, singular call to action, they may also fall into decision fatigue.


Does your website or your print materials overwhelm customers with possibilities?


Psychologist Sheena Iyengar, a professor at Columbia Business School, co-authored a study that showed significantly more conversions happened when shoppers had fewer options. In her example, shoppers had to choose from a display with six different flavors of jam versus a display with 24 different flavors of jam. How did they compare? The conversion rate for the six-flavor table was 30%, while the 24-flavor table was only 3%.


Analysis can lead to paralysis!


What about your method for calling prospects to action? Does your advertisement ask them to commit to a 30-day trial AND use a customer discount code DURING a selected 14-day window? Does your podcast ask people to share with a friend, AND subscribe, AND download previous episodes (all in one breath)?


Perhaps you need to take a step back and use these three evaluation tools:


1. Know Your Main Goal


When you ask people to do several tasks at once (like visiting your website and joining your e-mail list), you've probably overshadowed your main goal with several smaller goals.


Focus on one main goal for customer conversion, and use customer loyalty programs down the road to call customers to greater steps of engagement or loyalty.


2. Test Action Statements in Advance


If your communication is a mist in the office, it's probably a fog on the streets. To determine which CTAs are crystal clear, run some A/B tests with sample customers and find out which ones are generating momentum.


3. Pack Some Punch


Start call to action statements with a strong command verb, like buy, shop, order, subscribe, or win.


Use concise phrases that build enthusiasm. Which of these CTA statements excites you more?


"Consider many of our 200 exciting destination possibilities," or


 "Plan your dream vacation today!"


Keep things sweet, simple, and customer-focused. Once they take the bait you can always present them with more!

Comments

Popular posts from this blog

Why Custom Notepads are a Perfect Promotional Tool

Want to give your business a gift that keeps giving? You can do this by giving gifts to other people. According to the ACI 2019 Impressions study , promotional products bring some of the highest rates of return on advertising, trumping all other forms of media. Consumers surveyed said they were nearly 2.5 times more likely to have a favorable opinion of promotional products compared to online advertising, and consumers under 55 preferred a promotional product message over EVERY other advertising medium (including print, online, or traditional mass media). Data shows the average household in the U.S. owns 30 promotional items, which means if there are 120 million households in America, over three billion company logos are floating around at any moment! Looking for a fun but practical promo gift for your clients and prospects? Custom printed notepads are a great, economical option. Notepads are designed for utility and flexibility, meaning people can take them anywhere and will cer...

Affordable Offline Marketing for Your Small Business

Do you have a small business that could use a revenue boost? Most marketing strategies are crafted around costly advertising campaigns, but there are many free or affordable tactics you can use to grow your business at any stage. Here are a few offline marketing fundamentals to get you started, no matter how small your budget! 1. Take part in local events. Sales are based on relationships, and relationships require connection. Network in proactive ways by attending or taking part in local events. Get to know other small business owners and have your business card or flyer ready; you never know when the opportunity will present itself! 2. Create customized stickers or labels. It's not just a kid thing – people truly enjoy stickers! Create a colorful custom sticker and pass them out anywhere your target users might be. Stickers and labels can be used on car windows, water bottles, notebooks, and more. 3. Start a simple rewards system. One of th...

Create Connections and Build Your Business Through Networking

Networking is an invaluable, inexpensive, and effective tool for building your business. Despite the digital age, people prefer doing business with companies they know and trust. Networking provides potential clients the connection and trust they need to later make a purchase. According to Oxford Economics USA , 80% of professionals find networking essential to their career success. Because of this, 41% want to network more often. Networking may seem daunting, especially for those not naturally inclined to talk with others, but a little uncomfortableness outweighs the benefits. A First and Lasting Impression Before getting started, it’s important to look the part. First impressions are important. After all, people are constantly judging and forming opinions of others. Once the initial opinion is made, it can be challenging to alter it. Before networking, practice creating a good impression. This means focusing on a professional style of dress, creating good posture, pr...