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Showing posts from May, 2012

Circle of Trust

In the movie Meet the Parents , Jack (Robert DeNiro) explains to Greg (Ben Stiller) his philosophy which he calls the "Circle of Trust." Greg is planning to marry Jack's daughter. He's an outsider who desperately wants to be included in Jack's Circle of Trust. Greg tries to fit in, but every effort is met with failure and ridicule because he tries to be something he is not. In an effort to impress our prospects, we sometimes make the same mistake of trying to be something outside of who we are. But if you really want to get inside a customer's Circle of Trust, you must have integrity, and you must show that you truly have their best interest in mind at all times. Above all, be yourself. With all the mishaps and disasters that happen during the movie, Jack is convinced that Greg is not a good fit for his daughter. But at the end of the movie, Jack realizes that Greg really loves his daughter and has her best interest in his heart. To enter a

Marketing with Humor

It's been said that if you want to be remembered, make your audience laugh. Humor is a great way to connect with your audience, and it can do wonders for your marketing strategy if it's used correctly. Here are a few tips on how to laugh your way to the bank. Find humor in unlikely places by asking yourself what would Jerry think? Jerry Seinfield is known for finding a funny perspective on everyday situations. Tread lightly. You don't want your company or product to be laughed at -- just your marketing message. Test your humor internally or amongst a few business peers before sending it out. And remember that comedy is subjective, so don't expect to please everyone. Experiment with social media. For example, try posting a few humorous tweets or Facebook updates to see how your audience reacts. Minimize product messaging, and focus on creating brand awareness. Make sure the humor fits your brand's personality and is appropriate with your product's messa

S-L-O-W Down!

We live in the age of speed. From fast cars to fast food. From text messaging to the microwave. The number of hours in the day didn't increase, but what we think we need to accomplish did. In this hurried environment, it has become more difficult than ever to get a marketing message heard. Even harder to sell a product or service. Zig Ziglar may have said it best: "If people like you, they may listen to you; but if they trust you, they will do business with you." That may seem quaint to hear, but it is just as valid in today's world as when Zig first mentioned it many years ago. It is true that you have to do something unique to stand out in the marketplace. Something to get people to "like you." But once you get that attention, slow down the process and build a relationship so that they "trust you," too. Provide genuine help and value. Over time that will cement the trust. Today's world may seem to be m

Don't Forget the Finishing Touches

Even if your marketing document is coming together perfectly -- with compelling copy, a stunning layout, and quality photos -- remember it's not complete until it's "finished." A document's finishing touches help portray its overall quality and importance and can take it to the next level. Here are a few finishing touch options that will help you create a marketing piece you and your customers will love: UV Coating is available in gloss, matte, or satin finishes. UV Coating is often used to enhance the colors of printed photos and make ink colors throughout the piece appear more vivid. UV Coating also adds to the quality feel of the piece, and provides protection for the document to give it more "staying power". Metallic inks are available in a variety of colors and are a great way to add interest with a shine and luster not available in standard inks. Foil-stamping is an easy way to create focus on text or imagery, such as enhancing a classic, e

Build Business Relationships with Greeting Cards

Greeting cards are a great way to show your family and friends you are thinking of them on their birthday or holidays. They are also a powerful yet underutilized tool for businesses to reach out and connect with valued customers, professional acquaintances, and other businesses. While holidays and birthdays are the most common times greeting cards are used, businesses can also use greeting cards for business event invitations, staff introductions, product or service announcements, exclusive promotion or discount offerings, gift card holders, employee recognition, thank you cards, follow-up notes, customer anniversaries, grand openings, and more. Next time you're looking for a creative way to send a friendly greeting to your customers, give the timeless touch of greeting cards a try.

HTML vs. Plain Text Emails: Which Should You Choose?

After seeing the visual difference between HTML and plain-text emails, it's hard for many companies to send anything but fancy HTML formatting with every email they send. However, just because you can make HTML emails doesn't mean you always should. While HTML messages typically have flashy graphics that grab attention, they also lack a personalized touch and feel more "salesy." In addition, HTML emails take longer to download, use more disk space, and often gain a bad rap for privacy threats, potential viruses, and information tracking. If a recipient doesn't accept HTML emails (due to security, bandwidth issues, privacy, etc.) or an email program doesn't interpret it correctly, your message will appear in plain text with random code that is extremely difficult to read. Another reason to consider plain text is that more and more people check email on their cell phones, and many still have issues displaying HTML correctly. Because email is a method

Things to Avoid Saying to a Customer

A big part of customer service excellence is saying the right thing to customers. Here are a few phrases to avoid, since they may cause you to lose a sale...and possibly even a customer: "That's our policy." This is a frustrating response that's aimed at shutting down conversation and shows no interest in customer satisfaction. It can be just as maddening as hearing someone say "tough luck." "No." Nearly everything is possible for a price. Respond to unusual requests by telling customers you will check into it. Then get back to them with a cost. "Check our website." Instead of making customers hunt around, offer them a direct link to the page or file they are looking for. "We're closed." Customers may not be aware of store hours or what time it is. So rather than turning away a sale, try saying, "We close at __ o'clock and reopen at __ o'clock. Is there something I can quickly help you with now?" &q

Stand Out and Get Noticed With Folded Business Cards

Everyone knows that business cards are an essential marketing tool for exchanging contact information, so why not double your marketing effort with a folded business card? Folded business cards not only provide your standard contact information, but can also provide your audience with something useful to them, such as an events schedule, appointment card, coupon, map, menu, frequent customer discount, punch card, or response card. The extra space can also be used as a mini-billboard, provide a list of your products or services, highlight helpful tips or industry resources, and much more. Creative options are endless, including designs, paper and ink choices, diecut shapes, finishing touches, and even the placement of the fold. Folds can made along the top edge, short side, or even offset, where part of the card is shorter, revealing information on the panel below. Check out your options for folded business cards next time you want to make a lasting impression and ensur

Making Your Case: 7 Keys to a Strong Case Study

Everybody loves a good story, and your prospects are no exception. That's why case studies are so effective. Unlike marketing pieces that focus solely on product features and benefits, case studies present true stories with relatable characters and real-world challenges. A well-produced case study reads like a feature story in a business magazine. It paints your company in a positive light, but it doesn̢۪t go overboard. Instead it tells a credible story (backed by facts) readers are compelled to hear. So how do you achieve this goal? Here are a few tips to get you started. Introduce the customer . Start your case study with a few details about the customer you helped and their business. Who are they? What do they do? What markets do they serve? Who are their key players? Explain what brought them to you . What was the challenge they were facing? What prompted their decision to seek help? And why did they choose you to help them, rather than your competitor? Be specific